Brand new product
Manufacturer factory sealed retail unit. Need we say more!
A new item that has been modified by our Apple trained technicians. All parts added are of the same high quality as Apple use and are new.
ACR - Apple Certified Refurbished
This item has been through the Apple Refurbish Programme and is supplied with Apple direct warranty. The packaging is still manufacturer sealed.
A Grade A unit is generally considered 'very good' or 'like new'. Please note that this does not mean that a machine will come with OEM packaging.
A Grade A cosmetic condition indicates that there may be very few and faint scratches or scuffs, if any. While a Grade A machine will not be flawless, you should not expect to find any significant, noticeable cosmetic blemishes.
Grade A Keyboard
For this cosmetic grade, cosmetic blemishes will be present and noticeable. These blemishes include scratches, scuffs, and nicks. Minor denting is possible, although this does not include large dents.
Blemishes might occur more noticeably on areas that are not as often seen (such as the bottom of a laptop or desktop), but can be present on other areas of the machine. Keys may be slightly worn. A Grade B unit would be equivalent to a 'good' condition.
Grade B Top
This grade is an 'acceptable' condition. Cosmetic blemishes will be noticeable and can be large. This does include scratching, scuffing, chipping, and denting. A Grade C unit will function perfectly, despite any cosmetic issues. Keys may be worn enough that letters are not recognizable.
Hinges or feet may be missing. Scratching and laminate problems may exist on the screen and bezel; LCD issues such as pressure marks or dead pixels are usually explicitly mentioned, although there is a chance that LCD issues may be present in a Grade C machine. Under 10% of the LCD may have defects. We do usually mention this on the listing.
Grade C iMac